N
MLabs
Case Study — Hospitality

DIRECT
BOOKINGS

Booking engine and guest experience platform for hotels.

Client // Boutique Hotel Group

Own the guest journey. Cut the OTA fees.

A hotel group wanted to drive more direct bookings and own the guest experience from search to checkout. We built a custom booking engine with dynamic pricing, upsells, and a mobile-friendly experience that integrates with their PMS.

Direct Bookings

35%

Increase in direct vs OTA

Upsell Revenue

+22%

Add-ons at booking and check-in

Load Time

< 2s

Fast, mobile-first experience

The Architecture

Built for guests.

The booking engine connects to Mews via API for real-time inventory and rates. A Next.js front-end handles search, filters, and checkout with Stripe for payments. Dynamic pricing rules adjust based on occupancy and season.

Guests get a seamless experience from discovery to confirmation. The hotel group reduced OTA commissions and gained full control over their digital presence and guest data.